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Terms and Conditions of Booking

To ensure we make your training a positive experience, please see below our terms and conditions.

  1. Please confirm your booking for training by email prior to the commencement of training.
  2. Once your booking has been received, you will receive an invoice which needs to be paid in full prior to the commencement of the training course (unless your company has an authorised credit account with us, then this would be due for payment within 30 days).
  3. Payments can be made by BACS or Cheque.
  4. Any late payments on the balance will be charged at 5% of the total cost per week past the due date.
  5. It is vital that learners are physically able to participate in training certain courses do require learners to participate in practical activities.

We will always ensure you receive current information within the legislation and awarding body guidelines.

We are fully insured with Public/Professional Indemnity/Liability Insurance.

Your data is safe with us; we are registered with the information commissioner's office and are subject to that authority's rules and regulations.

Evaluation forms are given out to learners at the end of every course as we always are looking for ways to improve our service or you can speak to us directly. In the unlikely event you wish to make a complaint, please in the first instant, write to us explaining the issue and we will contact you immediately.

Cancellation Notice

Should you need to cancel your place on the training course, we will need to know as soon as possible by email to or the address on your letter if you do not have access to email.

Cancellation Charges:

A downloadable copy of these Terms is available by clicking here.